Call Our Sales: 0861 999 936 FREE SHIPPING when buying 2 or more palettes

Returns & Exchanges

Returns & Exchanges

 

Returns:

For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact. Items must be returned within 7 days of receiving them, either via the South African Post Office or via courier.

 

Exchanges:

Exchanges can only take place if the original item is unused and in re-saleable condition. Please contact us within 7 days of receiving the item. Items may be posted back to our Cape Town offices or you may make use of our couriers to complete the exchange at a fee of R80.

 

Defective goods:

If you feel you have received a defective item please get hold of us within 7 days on 0861 999 936 or mail us at info@urbandecaystore.co.za and we will assist you immediately.